National Conflict Resolution Center, U.S. One-Day Workshop

  • 02 Feb 2015
  • 10:00 - 18:00
  • Hitotsubashi University ICS Kanda Campus Floor 6, Room 601,National Center of Sciences, 2-1-2 Hitotsubashi, Chiyoda-ku, Tokyo 101-8439

“THE EXCHANGE” 2/2  Training Managers to Mediate & Calm Conflict among Co-Workers

What to expect:


As your company attracts a more and more diverse workforce, are your managers able to handle the conflicts that naturally arise from diverse opinions?   Ignoring or mismanaging conflict can be extremely costly in terms of both lost productivity and lowered morale.  To address the need for such mediation training in Japan, Hitotsubashi University and ICFJ (International Coach Federation, Japan Chapter) are bringing one of the leading conflict resolution centers in the U.S. to Japan to provide professional training for conflict situations. Participants will learn how to manage conflict in the workplace when two employees have an issue with their working relationship, using proven communication skills and a four-stage mediation process.  Aspects of how cultural differences affect conflict resolution will also be addressed.


What participants will learn:

  • The meaning and practice of interest-based conflict resolution
  • How to manage workplace conflict effectively
  • Communication skills for better intercultural relations

What we will do:

  • Short lectures to explain concepts
  • Interactive exercises
  • Practice of techniques and process
  • Directed discussions
  • Peer and facilitator feedback


About The National Conflict Resolution Center (NCRC)


The National Conflict Resolution Center (NCRC) has provided dispute resolution services and training nationally and internationally since 1983. Headquartered in San Diego, NCRC is the largest full-service conflict resolution center in Southern California and one of the most prominent in the United States. NCRC’s goal is to bring needed skills to the workplace that help create healthy and productive environments.  NCRC has an elite corps of professional trainers and facilitators uniquely qualified to teach mediation and conflict resolution skills as well as to provide assisted negotiation, and consensus building.  NCRC facilitators have extensive experience in identifying stakeholders and their viewpoints, developing strategic meeting plans, and building consensus through a variety of meeting formats.


About the facilitator:


Lisa Maxwell, has been a mediator since 1985 and is currently the Director of the Training Institute at NCRC. She has extensive experience working with large groups, interpersonal disputes, workplace disputes and complex issues. She has designed and implemented trainings locally and internationally. Lisa developed and is the lead trainer in The Exchange Training. Along with Barbara Filner and Steve Dinkin, she wrote and published the book "The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict." She has a Master's Degree from San Diego State University in Post Secondary Educational Leadership.


Read NCRC’s Book about Workplace Mediation:

The Exchange, A Bold and Proven Approach to Resolving Workplace Conflict

By Steven Dinkin, Barbara Filner, and Lisa Maxwel (Productivity Press, 2011), available on


Follow-up “Supervision” Session 2/3


Following the one-day Exchange Workshop Monday 2/2, there will be a half-day follow-up “Supervision” session Tuesday 2/3, where people can bring real problems from their workplace to work on with Lisa Maxwell and the group.  It is helpful Tuesday to have attended Monday’s 2/2 session, but not absolutely necessary.

Time & Date: 2-6pm, Tuesday, February 3, 2015
Venue:  Hitotsubashi University ICS Kanda Campus Floor 6, Room 601,
National Center of Sciences, 2-1-2 Hitotsubashi, Chiyoda-ku, Tokyo 101-8439

Fee: ¥5,000


  • Date:  Monday, February 2, 2015
  • Time: 10:00 am – 6:00 pm
  • Sponsoring Organizations: Hitotsubashi University ICS, ICFJ (International Coach Federation, Japan Chapter)
  • Venue:  Hitotsubashi University ICS Kanda Campus Floor 6, Room 601,National Center of Sciences, 2-1-2 Hitotsubashi, Chiyoda-ku, Tokyo 101-8439
  • MAP:
  • Tuition Fee: ¥ 15,000, payable in cash at the door
  • Extras: Bento lunch included
  • Language: English
  • Sign-up:  Email Tish Robinson at
  • Registration/Cancellation Deadline: Thursday, January 29, 2015
  • Continuing Education Units: CEUs available for ICF Members.

Limited scholarships are available for those with demonstrated financial need.

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