You have a customer service plan and a program for recognizing and rewarding your employees - but does your organization provide a direct line of communication between customers and employees?
If not, you're missing an opportunity to maximize both employee engagement and customer satisfaction.
What you will learn:
- How the social web is changing the way your customer service impacts your brand
- How engaged, satisfied and loyal employees drive engaged, loyal and satisfied customers
- Why creating a channel for customer feedback increases employee engagement
- Best practices from successful companies who implemented direct customer to employee feedback programs.
Download this resource from
The JHRS Knowledgebase under the "
General HR Management" sub-folder. (Requires Virtual or Premium Level access.)