An effective HR pro won’t view a conflict as one side versus another; they’ll approach the problem holistically, seeking a solution that’s fair, legal, and constructive. HR may ask an employee to compromise or be open to another colleague’s perspective, but there’s rarely a case where HR would actively work against an employee’s best interests. 

Download this report from The JHRS Knowledgebase under the "General HR Management" sub-folder. (Requires Professional Level access.)