The Japan HR Society (JHRS) - The Third Dimension of Employee Engagement: Customer Driven Recognition by I Love Rewards

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The Third Dimension of Employee Engagement: Customer Driven Recognition by I Love Rewards

21 Aug 2011 19:58 | JHRS (Administrator)

You have a customer service plan and a program for recognizing and rewarding your employees - but does your organization provide a direct line of communication between customers and employees?

If not, you're missing an opportunity to maximize both employee engagement and customer satisfaction.

What you will learn:

How the social web is changing the way your customer service impacts your brand
How engaged, satisfied and loyal employees drive engaged, loyal and satisfied customers
Why creating a channel for customer feedback increases employee engagement
Best practices from successful companies who implemented direct customer to employee feedback programs.

Download this resource from The JHRS Knowledgebase under the "General HR Management" sub-folder. (Requires Virtual or Premium Level access.)

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