For years, we've been told, “customer experience is king.” But if the challenges of 2020 have had one positive outcome, it’s been to finally crack that perspective wide open. The importance of the employee experience and its ties to customer loyalty, business growth, and longevity are no longer theoretical—they’re mission-critical. Our people understand their worth, and they’re asking to be seen as the true contributors they are.

Download this report from The JHRS Knowledgebase under the "HR Special Interest Subjects" sub-folder. (Requires Professional Level access.)